Return/Exchange Policy
Domestic Refund Policy
Clearance Towels, Gift Cards, and Shipping are Non-Refundable
Returns:
- You have 15 days from the day your order was delivered to request a return.
- Please note that for returns (not exchanges), customers are responsible for covering return shipping costs. You can mail your towel(s) to the address below:
Ta-Ta Towels Returns
440 NE 5th Ave, Suite 1061
Camas, WA 98607
Exchanges:
- We’re happy to exchange any non-clearance towel within 15 days of receiving your order.
- For all exchange orders, we provide a prepaid return label, which will be sent to you via email.
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
Once your return is received and inspected, we’ll notify you by email to confirm whether your refund has been approved. If approved, your refund will be processed back to your original method of payment and should appear in your account within 3–5 business days.
🌍 Update to Our Returns & Exchanges Policy (International Orders)
As much as we wish we could accommodate every customer around the globe, we’re a small (but mighty!) team, and international returns and exchanges have become too difficult for us to manage — from fluctuating exchange rates to complex shipping logistics.
Because of this, we are no longer able to accept returns or exchanges on international orders.
We know this may be disappointing, and we’re truly sorry. Please know this decision wasn’t made lightly. Our hope is that as we grow, we’ll be able to revisit this policy and expand our support for international Ta-Ta lovers in the future.
In the meantime, we encourage you to reach out to us with any sizing questions before ordering — we’re always happy to help make sure you get the best fit possible!
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company - it may take some time before your refund is officially posted.
-
Contact your bank - there is often processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at hello@tatatowels.com.
Partial Refunds (if applicable):
- Any item not in its original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
Clearance Items:
Only regular-priced items may be refunded. Unfortunately, clearance items are non-refundable.