Domestic Refund Policy
Clearance Towels, Gift Cards, and Shipping are Non-Refundable
Returns and Exchanges:
- You have 15 days from the day your order was delivered to request a return/exchange.
- Please note that for returns and exchanges, customers are responsible for covering return shipping costs. You can mail your towel(s) to the address below:
Ta-Ta Towels Returns 440 NE 5th Ave, Suite 1061 Camas, WA 98607
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
Please include the packing slip and order number in your return/exchange package. And feel free to send tracking information to hello@tatatowels.com
Once your return is received and inspected, we’ll notify you by email to confirm whether your refund has been approved. If approved, your refund will be processed back to your original method of payment and should appear in your account within 3–5 business days.
🌍 Update to Our Returns & Exchanges Policy (International Orders)
As much as we wish we could accommodate every customer around the globe, we’re a small (but mighty!) team, and international returns and exchanges have become too difficult for us to manage — from fluctuating exchange rates to complex shipping logistics.
Because of this, we are no longer able to accept returns or exchanges on international orders.
We know this may be disappointing, and we’re truly sorry. Please know this decision wasn’t made lightly. Our hope is that as we grow, we’ll be able to revisit this policy and expand our support for international Ta-Ta lovers in the future.
In the meantime, we encourage you to reach out to us with any sizing questions before ordering — we’re always happy to help make sure you get the best fit possible!
Fill out the form here to start a return or exchange
To cancel your order please email hello@tatatowels.com within 24 hours of placing your order.
